Frequently Asked Questions
We get asked many questions by our customers, so we have compiled a list of frequently asked questions. Please click on the questions below to reveal the answer. If you can't find the information that you are looking for then please do not hesitate to call us on 01733 370 808 or drop us an email.
Response times are kept to a minimum as our courier drivers take their vehicles home with them at the end of the day. This removes the requirement for the drivers to report to Peterborough before hand and they can be on the road within 20 minutes.
Ancillary equipment such as refrigeration units, tail lifts & temperature data loggers are serviced, tested and calibrated as per the manufacturers recommended intervals.
Chiltern also have a policy to replace all vehicles before the end of their third year to ensure we have the reliability of a modern well maintained fleet providing us with the minimum of downtime and disruption to our service levels.
All vehicles are fitted with satellite tracking which enables us to monitor the vehicle movements ensuring drivers keep to designated pre planned routes. However this also offers the ability to alter routes whilst in transit to avoid traffic delays and road closure in the most efficient way.
By replacing our fleet on a regular basis we also ensure compliance with all Euro V emissions levels. Synthetic engine oils are used to extend required oil drain off periods as recommended by manufacturers.
A driver training programme is also in place to reduce accident rates and energy consumption, with drivers continuously monitored on their individual MPG performance.
All contracted suppliers maintaining the fleet vehicles and any ancillary equipment are also audited to ensure their compliance with environmental best practice when it comes to the disposal of exchanged parts, oils & lubricants.
Goods In - Inspection Control
Goods are moved into the chill or frozen chamber and located in pallet positions within the racked arrangement.
All information will then be entered into the computerised stock control system.
If a delivery does not meet one or more of the above criteria at any point the customer/owner of the goods is contacted immediately and advice sought as to whether to accept or reject all or part of the delivery.
If the vehicle is considered unsuitable for loading the customer/owner of the goods is contacted immediately and advice sought on what action to take.
Products are loaded quickly and taken directly from the chamber and placed onto the vehicle to prevent temperature abuse, all carried out on a sealed loading bay.
All products are inspected upon loading to ensure they are:
Food Safety Management
The service includes a monthly inspection using modern bar coded scanning technology, with follow up visits if rodent activity is discovered or sighted. Visits are then carried out every other working day until two clear visits have been achieved.
Preventative measures for pest control include electric fly control units, internal & external rodent tamper proof bait boxes. These are all identified on a site plan.
All reports and recommendations are documented manually and electronically. These can be viewed online directly by our customers providing full traceability. The system is completely self auditing.
There are documented procedures covering glass & plastics breakages and dedicated equipment in place to avoid contamination of any products.
Maintenance and Waste Management
Five evaporator condenser units are installed, three units servicing the cold store refrigeration plant with two additional oil cooler condensers. An external contractor tests for Legionella and completes monthly water treatment checks on the condenser units.
All evaporative condenser units are registered with the local authority and regular internal audits are carried out to ensure compliance to all legislation.
Dipslide tests are carried out weekly by our on site trained maintenance staff. All results are documented.
Chiltern employ a team of on site maintenance staff who carry out services and repairs to much of the equipment and building fabric. However specialist contractors are employed as required, for example FLT maintenance, PAT testing etc.
All relevant equipment is serviced, tested and calibrated as per manufacturers recommended intervals or as required under relevant legislations.
Fork lift truck and mechanical manual handling equipment is maintained by an external contractor under a repair and maintenance contract who have access to their own dedicated workshop facility on site.
All other waste including cardboard, plastic, damaged wooden pallets are all recycled.
All skips and other vessels containing waste are located on site away from buildings/structures and are segregated keeping recycled waste away from that for landfill.
Additional food waste skips are brought in as & when required when disposing of large amounts of food waste at the requested of the customer. Food waste is decanted from any outer packaging which is recyclable whilst the food is disposed off as animal feed or if not suitable for recycling treated to ensure it cannot be returned into the food chain.
Personnel and Training
Guidance notes in the form of an induction booklet are issued to all staff for their retention and to refer to at any point.
All warehouse staff are trained, tested and certified by in house trainers/examiners on the use of mechanical manual handling equipment.
FLT (reach and counterbalance) training and testing is carried out by external contractors at regular intervals and refresher training is carried out on an annual basis.
Training records are kept on personnel files and are maintained and updated on a regular basis.
General Company Information
"Chiltern were the first temperature logistics company to be awarded BRC global standard for storage & distribution."